Archive for the ‘PR and publicity’ Category

Why Hamilton Island was the perfect PR stunt (with lessons for your business)

Wednesday, May 6th, 2009

So today Ben Southall from Hampshire was named the winner of The Best Job In The World. For the next six months he will be the caretaker of beautiful Hamilton Island, working 12 hours a month on a wage of £70,000. He’ll live in a rent free villa complete with its own pool.

The story has generated more than 500 articles already this morning according to Google News. And that’s on top of the thousands it has received over the course of the competition.

This has been the perfect PR stunt. Here’s why – and how you can use the lessons to generate publicity for your business.

It was packed with standoutability: This was the first time anyone had offered up a job such as this. Although an unashamed PR stunt from the very beginning, it was highly unusual. Calling it The Best Job In The World helped label it as more than just a normal competition. 

It was aspirational: In these times of financial doom and gloom, it was the perfect antidote for a public and media weary of negative news. Pictures and descriptions of a beautiful island are high in demand.

It had legs: The competition has been running for months, and it’s virtually guaranteed that Ben will get extensive media coverage throughout the six months of his job. There are many different media angles to the story. This one stunt alone has generated a year’s worth of free publicity. 

The stunt promoted the product: The product was the island and every story about the competition plugged the product.

So how can you use this to influence a PR stunt for your business? The most important of the four things above is standoutability. Do not underestimate the power of being the first to do something. This alone will determine how much media coverage you get.

And ensure you are plugging your product. It’s relatively easy to generate a publicity stunt that will get media attention. It’s much harder making sure a sell for your business is built into the stunt.

It’s too easy to generate negative PR

Thursday, April 16th, 2009

We recently suffered the horrors of our business account debit card being cloned and some scumbag going on an internet spending spree. Got all the money back, but it affected access to our bank accounts for a week.

So I figured it was time to get some company credit cards, just in case. 

And as Publicity Heaven is a member and supporter of the FSB, it made sense to apply for an FSB credit card and help the organisation earn some commission.

What a nightmare. 

First of all the application link on the FSB website was broken. And no-one at MBNA (who run the scheme) answered the phone for a good five minutes. That’s when ringing the special “I’m a member of the FSB and I want to be a new customer please” phone number!

So I rang the FSB directly to give them some feedback. Turns out they knew the link was broken and “are looking into it”. Then the final blow… the lady on the phone told me the FSB credit card is for individuals not limited companies. 

Ah. Perhaps you should have mentioned that on your website. Before I wasted 15 minutes trying to get one.

My point here is not to have a rant. It’s how easily a bad experience (albeit a minor one) has turned into negative PR for the FSB. 

In the internet age a blog like this leaves a permanent record on the internet. In a year’s time, someone Googling “FSB credit card” could find this post and decide not to bother, based on my experience.

There’s a lesson for every business there.

No salad please, we’re on YouTube

Thursday, March 12th, 2009

I love the internet.

It allows the crime to be shown with the court report.

Not good PR for a certain sandwich chain.

How to create word of mouth for a boring box in a server room

Wednesday, February 25th, 2009

If you’ve ever spent time in a server room or racks room, you’ll know it’s an cold place full of grey boxes, black boxes and wires. Not the kind of place you expect to see a product that makes people want to talk (aka word of mouth advertising, aka free publicity).

Then along came Google which invented its own box (the Google Search Appliance) for businesses to use in their buildings, to search their intranets, internal company documents, that sort of thing.

Google couldn’t make their box a different shape, because it had to fit in racks with all the other boxes. So it made it bright yellow. And whacked a massive logo on the side.

Then it ran a competition to see how “findable” the box is in the server room. That helped to promote the concept, because the box is there to help businesses find things more easily.

I know Google has a million clever people working for it, but that’s really smart.

Twitter gives us the bad news about Gmail

Tuesday, February 24th, 2009

We use Google Apps for our email, meaning we have a business version of the web email system Gmail.

It’s worked fine for three years but this morning is down. Argh! Have we done something wrong?

No. It’s not us, it’s Gmail. And it’s down across the world.

What’s interesting is how we found out. 20 minutes before there was anything in Google News, it was all over the micro blogging service Twitter. At one point 100 people a second were tweeting that their Gmail was down.

You can follow it with a simple Twitter search, or using a clever application like Twitterfall.

An important part of PR is connecting to your audience in the way they want to be communicated with. Right now, Twitter is a hot way of talking to people.

Our friends at Bytestart have a very useful guide to using Twitter in your business.

UPDATE: Our email is back! And apparently, Google’s London PR team couldn’t send out a statement… because their email was down!

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