Archive for the ‘General marketing’ Category

What the hell does BT mean?

Wednesday, February 4th, 2009

We just re-signed our business broadband with BT. Please don’t email me to tell me it’s cheaper and more reliable elsewhere, I don’t want to know now.

Anyway, one of the factors that swayed me was them throwing in a free mobile broadband dongle. It arrived in the post today. A big deal for me – this is a new gadget!

Inside the package there was a letter. Did it say “well done you superstar, you just got yourself a great free mobile broadband deal”?

Sadly not.

After a paragraph welcoming me to BT (actually BT, we’re existing customers. Check your database), the letter said this:

“As a BT Business One Plan customer you can you can include the BT Business Mobile Broadband spend under Option 3 with inclusive Mobile Broadband within BT Business One Plan. As a BT Business One Plan Plus customer you can you can include the BT Business Mobile Broadband spend under Option 3 with inclusive Mobile Broadband within BT Business One Plan Plus.”

WHAT?

(And yes the letter did repeat the phrase “you can”… twice…)

I have no idea what this means. So I ignored the rest of the letter. Let’s hope there was nothing important in there (frankly, I doubt it).

When you have something good or exciting to say to a customer, say it in a way they can understand.

A handy source of Northamptonshire photos

Tuesday, January 27th, 2009

A good friend of Publicity Heaven has just launched a stock photo gallery.

Paul Lashmar is a very experienced former press photographer based in Northamptonshire, and has launched this new gallery.

You can buy images online to use in your work. Plenty of Northamptonshire ones in there which is very handy.

This is my absolute favourite shot Paul got of MP Ann Widdicombe.

Thanks for the Christmas card, but…

Friday, December 12th, 2008

Had four Christmas cards in the post this morning.

One was from a new supplier of PR tools we have just signed with; another from our friendly accountants.

But the other two had no company name on them, and just scribbled first names at the bottom.

Er… who sent them? The first names were both common ones, which could be one of a number of clients, suppliers and contacts.

Pity to go to all the effort of sending Christmas cards to get none of the benefit!

If you’re doing cards on the cheap and not having your business name professional printed inside, why not get a stamp made up and stamp each one?

Or don’t bother sending cards. This year we have made another donation to charity.

Why cutting marketing in a downturn will damage your business

Friday, December 12th, 2008

This hit my inbox a few days ago:

A man opened a delicatessen and sold delicious Italian foods. He was hard of hearing so he had no radio. He had trouble with his eyes, so he read no newspapers, but he sold the most delicious Italian food. He created a beautiful window display, and put a large sign outside telling people how fantastic his food was, and advertised in the local papers. He stood outside his shop and shouted “get the finest Italian pasta, cakes and ice-cream here” – and people bought. He increased his orders with his suppliers. He bought more kitchen equipment and a bigger oven to bake more bread and cakes to supply his increasing trade. He got his boy home from University to help him.

But then something happened….

His son said “Dad, haven’t you been listening to the radio? Some people are saying we’re heading for a credit crunch. There’s a recession coming. We had better prepare for poor trade.” The father thought, “Well my son has been to University, he reads the papers, watches television and listens to the radio, so he should know.” So the father cut down his orders. He took down the sign, stopped the advertising and no longer bothered to stand outside his shop and sell his fantastic food. And his sales fell almost overnight. “You’re right son” the father said. “We are certainly heading for hard times”.

Give your skill away to get attention

Tuesday, December 9th, 2008

If you have a skill in something, give it away to attract attention.

A consulting firm has ripped apart Google’s business model and put together a report for anyone to see.

Probably a good week’s work, but a smart way to demonstrate their analytical skills.

Pity for us UK folk then that the English version of the company’s website is still written in French

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