Archive for the ‘General marketing’ Category

Don’t let your IT people ruin your email marketing

Thursday, July 9th, 2009

Sadly my grandmother passed away recently and today was her funeral. So after a long day away from the office and out of email contact, I just ran through a day’s worth of work emails to get them cleared.

If you send a lot of email marketing like I do, it’s always good to approach your email in a different frame of mind now and again. With more than 50+ emails to read in just 30 minutes, I had little time for messages that weren’t totally relevant to me.

Email newsletters that I would normally scour for something useful didn’t get a glance before I hit the delete key. It goes to show why you need to send regular emails to prospects; I might open and read the same email next week.

But I got one email today that really made me chuckle, from a company called MarketingFile.com. I think I bought some data from them a few years ago.

The email told me that I hadn’t logged into my account for 12 months, so as a security measure they had changed my username and password from the familiar login I know, to a bunch of random characters.

Why? What’s the benefit to me, the customer? There isn’t one; in fact they have just made it harder for me to buy from them in the future as my usual account login won’t work.

And since that will probably frustrate me (as I will have forgotten about this change by then), surely that can’t help the company either, as they could lose a sale.

The email suggested I login right now and change my new “random” login to something I’ll remember. Er, no thanks, don’t think I’ll bother.

Is this a case of the IT department ruining the marketing? Security is very important, but really there was no need for them to change my account details without being requested to. Nobody benefits here.

That must be a pain to mow

Thursday, June 25th, 2009

If you want your business to be noticed you have to do something to stand out.

In London today I did a double take… when I thought I saw a Smart car covered in grass.

It was a bit too speedy past St Pancras for me to see the name of the business, but a quick Google search found this photo and the company behind it.

Here’s the YouTube video of the Grass Bugs:

Stunning! There are lots of business that would talk about doing something like this, but very few would have the balls to actually do it. Easigrass deserves to do well.

Permission marketing

Monday, May 18th, 2009

Have been reading a lot recently about permission marketing.

This is a concept made popular in a book by Seth Godin a few years back. You can still get a few chapters free here.

The concept is simple. It’s where you only market to someone who has explicitly agreed to be marketed to (by your business).

This is excellent for your business, as you focus your marketing spend on people who have already put their hand up and said they are interested in what you sell. As you can imagine, that has a very positive effect on conversion rates. 

The future surely has no place for non-permission marketing. Already this morning I have fielded four calls from people I don’t know trying to sell me something I don’t want (mostly advertising). It’s got to be pretty soul destroying for those poor telesales people who can clearly hear the annoyance in my voice.

It would be much more constructive for these businesses to spend their time finding people who want what they sell, and then phone them to follow up. I bet they could get more profit out of fewer telesales people. They would also discover if people actually want what they sell.

Publicity Heaven’s marketing is built round getting your permission. This is why we offer the free printed report – we are asking you for permission to market to you (and in return we are giving you something free).

(If you haven’t had your report yet and would like the fortnightly PR tips email, sign up here. Don’t worry, you can unsubscribe any time.)

Permission marketing removes the need for trying really hard to sell things. I already know from previous PR product and seminar launches that it is much easier for me to sell good value products and training to people who want to receive information about them. 

My gut feel says that people who make a willing purchase after giving their permission for marketing have also got to know you and your business properly. This must surely make them the best customers you can have.

What the hell does BT mean?

Wednesday, February 4th, 2009

We just re-signed our business broadband with BT. Please don’t email me to tell me it’s cheaper and more reliable elsewhere, I don’t want to know now.

Anyway, one of the factors that swayed me was them throwing in a free mobile broadband dongle. It arrived in the post today. A big deal for me – this is a new gadget!

Inside the package there was a letter. Did it say “well done you superstar, you just got yourself a great free mobile broadband deal”?

Sadly not.

After a paragraph welcoming me to BT (actually BT, we’re existing customers. Check your database), the letter said this:

“As a BT Business One Plan customer you can you can include the BT Business Mobile Broadband spend under Option 3 with inclusive Mobile Broadband within BT Business One Plan. As a BT Business One Plan Plus customer you can you can include the BT Business Mobile Broadband spend under Option 3 with inclusive Mobile Broadband within BT Business One Plan Plus.”

WHAT?

(And yes the letter did repeat the phrase “you can”… twice…)

I have no idea what this means. So I ignored the rest of the letter. Let’s hope there was nothing important in there (frankly, I doubt it).

When you have something good or exciting to say to a customer, say it in a way they can understand.

A handy source of Northamptonshire photos

Tuesday, January 27th, 2009

A good friend of Publicity Heaven has just launched a stock photo gallery.

Paul Lashmar is a very experienced former press photographer based in Northamptonshire, and has launched this new gallery.

You can buy images online to use in your work. Plenty of Northamptonshire ones in there which is very handy.

This is my absolute favourite shot Paul got of MP Ann Widdicombe.

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