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We’ve been nominated for a customer service award


Publicity Heaven has been nominated for the customer service award in the Northamptonshire Business Excellence Awards 2008! We're delighted and very much looking forward to the award ceremony at the end of November. Thanks to all of our lovely clients; it's thanks to you we have developed our business to be ...
By Paul Green on Oct 31st, 2008  |  Permalink  |  TrackBack


Don’t drop the customer service when you are not taken up on a quote…..


It amazes me how people react when you do not take up their service or product after you send them a quote. You make the initial enquiry and they cannot be nicer. They respond to calls, messages or emails ASAP, they have a lovely tone with you on the phone, they ...
By Zoe Coll on Oct 29th, 2008  |  Permalink  |  TrackBack


My Sachsgate theory


18,000 complaints now, and Brand-Ross suspended. Having listened to the audio here and here, I have a theory. I don't think they actually left answerphone messages on Andrew Sachs' mobile. I think they called him once and recorded the audio of his answerphone message, then pretended to ...
By Paul Green on Oct 29th, 2008  |  Permalink  |  TrackBack


Special Bond adverts made me watch the ad break


Most people that know me are aware I am a James Bond fanatic (and not just when a film comes out. I will admit owning a mobile number that ends in 007). Last night ITV2 showed Tomorrow Never Dies, the weakest of the Pierce Brosnan films. I never normally watch ad ...
By Paul Green on Oct 29th, 2008  |  Permalink  |  TrackBack


What the hell is going on with Brand & Ross?


OK, so the economy is apparently dead, we've lost £1.8 trillion down the back of the settee, house repossessions are up 71%, and the biggest US election for a generation is next week. Not a quiet news day then. Yet Russell Brand's niche weekend radio show has attracted so much ...
By Paul Green on Oct 28th, 2008  |  Permalink  |  TrackBack

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