As you may have read, Publicity Heaven has been nominated for the Customer Service category of The Northamptonshire Business Excellence Awards 2008!
We were told that the sponsor of the category we are in would contact us. After one week we made enquiries as they had not contacted us, we were told they would call the [...]

I have always thought “manners cost nothing” and “it’s nice to be nice”, you’ve got to agree it is easier to be nice than it is to be nasty.
Why do businesses still get it so wrong? I have lost count in the number of companies I have emailed or called, and they do not reply [...]

Now everyone can mess something up at some point, but a very wise man once told me it is how you put it right that counts!
I heard about a customer complaint recently that made me think, “you just can’t please everyone”.
An unsatisfactory customer raised their complaint with the manager, who acted promptly to rectify [...]

Our boiler at home is currently being replaced, an expensive event I’ve been looking forward to.
The old one conked out on average every 3 months. The very reputable local heating firm that service & repair it sometimes had to send their boss to fix it, as it was - in their words - “one of [...]