Archive for February, 2009

How to create word of mouth for a boring box in a server room

Wednesday, February 25th, 2009

If you’ve ever spent time in a server room or racks room, you’ll know it’s an cold place full of grey boxes, black boxes and wires. Not the kind of place you expect to see a product that makes people want to talk (aka word of mouth advertising, aka free publicity).

Then along came Google which invented its own box (the Google Search Appliance) for businesses to use in their buildings, to search their intranets, internal company documents, that sort of thing.

Google couldn’t make their box a different shape, because it had to fit in racks with all the other boxes. So it made it bright yellow. And whacked a massive logo on the side.

Then it ran a competition to see how “findable” the box is in the server room. That helped to promote the concept, because the box is there to help businesses find things more easily.

I know Google has a million clever people working for it, but that’s really smart.

Twitter gives us the bad news about Gmail

Tuesday, February 24th, 2009

We use Google Apps for our email, meaning we have a business version of the web email system Gmail.

It’s worked fine for three years but this morning is down. Argh! Have we done something wrong?

No. It’s not us, it’s Gmail. And it’s down across the world.

What’s interesting is how we found out. 20 minutes before there was anything in Google News, it was all over the micro blogging service Twitter. At one point 100 people a second were tweeting that their Gmail was down.

You can follow it with a simple Twitter search, or using a clever application like Twitterfall.

An important part of PR is connecting to your audience in the way they want to be communicated with. Right now, Twitter is a hot way of talking to people.

Our friends at Bytestart have a very useful guide to using Twitter in your business.

UPDATE: Our email is back! And apparently, Google’s London PR team couldn’t send out a statement… because their email was down!

What the hell does BT mean?

Wednesday, February 4th, 2009

We just re-signed our business broadband with BT. Please don’t email me to tell me it’s cheaper and more reliable elsewhere, I don’t want to know now.

Anyway, one of the factors that swayed me was them throwing in a free mobile broadband dongle. It arrived in the post today. A big deal for me – this is a new gadget!

Inside the package there was a letter. Did it say “well done you superstar, you just got yourself a great free mobile broadband deal”?

Sadly not.

After a paragraph welcoming me to BT (actually BT, we’re existing customers. Check your database), the letter said this:

“As a BT Business One Plan customer you can you can include the BT Business Mobile Broadband spend under Option 3 with inclusive Mobile Broadband within BT Business One Plan. As a BT Business One Plan Plus customer you can you can include the BT Business Mobile Broadband spend under Option 3 with inclusive Mobile Broadband within BT Business One Plan Plus.”

WHAT?

(And yes the letter did repeat the phrase “you can”… twice…)

I have no idea what this means. So I ignored the rest of the letter. Let’s hope there was nothing important in there (frankly, I doubt it).

When you have something good or exciting to say to a customer, say it in a way they can understand.

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